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My battle with cancer and insurer that cancelled my coverage

 
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SBD
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Joined: 19 Aug 2004
Posts: 1022

PostPosted: Fri Oct 13, 2006 4:06 am    Post subject: My battle with cancer and insurer that cancelled my coverage Reply with quote

The Foundation for Taxpayer and Consumer Rights has written a story about my health insurance problems to be published on their website next week. I have also received inquiries from CNN and possibly 60 Minutes that are also interested in my story. Hopefully, this will help my lawsuit that will be filed at the end of this week.

Quote:
Sal D’Anna, Spring Valley, CA


My battle with cancer, an insurer that canceled my coverage because I got sick, and tens of thousands of dollars of debt started out as a compassionate joke.


My father was having health problems that his doctor didn’t understand, so I suggested that he go get a full body scan, something my mother had done a few years ago. Sometimes it finds hidden things.


Last Christmas, he said, OK, “I’ll do it if you do it.” He was more than a little nervous so I decided to humor him. I called the clinic where my mother had gone and they said it would be a couple of months, unless we would go Friday the 13th of January. We’re not superstitious, so that was fine with us. A friend and his wife went with us as well.


I thought I was there just to support my Dad. Unlike him, I didn’t even order a consultation with the doctor afterward. This was his appointment, not mine. About a week later, we went in to go over his results, and the doctor said my dad was fine but that she needed to talk with me. She said there was something odd, and that she wanted me to do an abdomen scan that would provide more detail.


We did that on Jan. 31. I got the results on Feb. 3 over the phone. They said there was a definite tumor on my right kidney and they thought I should get right to my doctor. There was no discussion yet of cancer. At that moment, I was certainly grateful that my new insurance with PacifiCare had kicked in. They approved it on Jan. 24, taking effect Feb. 1. It wasn’t until a good deal later that I learned that I had an aggressive form of kidney cancer and that one of my kidneys would have to be removed. This was done May 12.


I had first visited with my insurance broker in November, and after some back and forth he persuaded me to go with PacifiCare. I filled out the application Jan. 10, but on Jan. 18 he told me I had to submit an updated 2006 form. But he told me just to fill out the authorization pages and he’d fill out the rest from my previous application.


On Aug. 13, I got a cancellation notice from PacifiCare. It said that I knew when I applied that I had kidney cancer, and accused me of fraud. If they had called the agent they would have learned I started the enrollment process in November, and the agent knew I was going to have the scan. But I wasn’t diagnosed with cancer until after the coverage actually started. If I’d known I was ill, wouldn’t I have bought something better than a crummy HMO?


Not only have I had to put up with PacifiCare’s illegal, arbitrary cancellation of my policy, but my doctors failed to accurately diagnose my cancer, delaying the correct treatment and wasting precious time. As if that wasn’t enough, PacifiCare refused to pay the bills for my kidney surgery by the experts at the Cleveland Clinic because it was not in the company’s network. PacifiCare didn’t tell me that it wouldn’t cover the surgery until the day before the operation, waiting until after I had already traveled across the country, and contradicting the recommendation of my in network doctor.


I also found out that since I didn’t have the PacifiCare insurance for 18 months, all other insurers could deny me coverage for having a preexisting condition. Now I am impossible to insure. Brokers tell me I’ll “never be covered.”


I have paid out of pocket for lung and abdomen scans and I’m supposed to have them every six months—for life. Together, they are $1,000 each time. I still have to figure out how to deal with the $25,000 I owe my parents for a loan they gave me to partially pay for the $65,000 surgery that PacifiCare denied. I don’t know what the future will hold. I’m self-employed, and still not working as much as before all this.


The only good thing about this story is that my Dad saved my life. My chances of survival are much better with the early detection. For that I’m grateful. The question now is how can I afford to stay healthy?


SBD
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Uisguex Jack
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Joined: 26 Jul 2004
Posts: 613

PostPosted: Fri Oct 13, 2006 2:20 pm    Post subject: Reply with quote

Shee's Louise, what a mess. I'm glad your still ticking though.

I'd forgotten the part about friday the 13th.

You take care SBD!
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Schadow
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Joined: 30 Sep 2004
Posts: 936
Location: Huntsville, Alabama

PostPosted: Fri Oct 13, 2006 6:48 pm    Post subject: Reply with quote

Sal -

Yours is a truly tragic story of a dysfunctional insurance industry. Among the most outrageous accusations by PacifiCare is that you committed fraud. You plainly did not and you should file a complaint with the California Department of Insurance if you haven't already done so. This libelous accusation should not go unchallenged.

The subject of "pre-existing condition" is a very subjective thing. Of course, no one with prior knowledge of a life-threatening condition should expect a health care provider to issue coverage. But you clearly did not have such knowledge. The industry has apparently settled on a period of 18 months backward-look from when a condition is diagnosed to establish "pre-existing".

But what is magic about 18 months? Everyone starts the process of dying when they are born. It is certain that we will die from something eventually. In our case, we had a young son who died just before his third birthday of a particularly vicious cancer called embryonal rhabdomyosarcoma. The "seeds" of this form of cancer are present even while the child was in the womb. (Our company health insurance paid all the medical expenses without blinking, even though the condition was pre-existing and then some.)

In the case of PacifiCare, denying the Cleveland Clinic charges with the excuse that they were "out of network" would seem to imply that if Cleveland had been "in-network", they would have paid. And if they would have paid, it would imply that you were covered. That part is very confusing and contradictory.

I hope you can get Sacramento's attention on this whole thing. You have definitely been wronged.

Schadow
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dusty
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Joined: 27 Aug 2004
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Location: East Texas

PostPosted: Fri Oct 13, 2006 8:42 pm    Post subject: Reply with quote

I'm glad you're still around to tell your story SBD. And I know your family is.

Sure hope Pacific Care ends up having to ante up for you. The facts are on your side sounds to me like. Just have to hold their feet to the fire. A little national publicity may do the trick.

Take care of yourself and I wish you a long and cancer free life from now on.

Dusty
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streetsweeper95B
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Joined: 25 Nov 2004
Posts: 365
Location: Texas

PostPosted: Fri Oct 13, 2006 10:57 pm    Post subject: California Department of Insurance, SBD & all read Reply with quote

1-800-927-4357

website: http://www.insurance.ca.gov/

HMO's are right up there with bad politician's, crooks and thieves in my book. From personal experience out in Seattle, my ex works in health care info systems, you get one MD heading a professional review department staffed by 7 to 15 plus RN's.

All a PRO (ie PacifiCare) does is handle the medical review caseload for an insurance company that has given them a strict set of guidelines to follow. If they don't, the insurance company goes hunting a new professional review organization (PRO).

These PRO's are staffed by very caring individual's that have their hands hogtied behind their backs. I know a fairly large number of RN's that worked for a particular PRO in Seattle that have given up and gone back to working floor shifts, OR or ER.

I will glady testify in a court of law for the nurses that have broken down, cried their ass off clocked & walked out of the office because of the incredibly stressed situations they are forced to deal with everyday.
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SBD
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Joined: 19 Aug 2004
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PostPosted: Sun Oct 15, 2006 9:35 pm    Post subject: Reply with quote

Thanks for all of your comments and support. I have contacted the DMHC and my attorney should be filing my lawsuit this coming week.

In the meantime, if you want to help, I think the publicity is what I need right now so Pacificare and the California Department of Managed Health Care will take notice.

Here is the link to Pacificare's Customer Service Contact page. Tell them how disgusting their behavior has been and they should be ashamed of their behavior. That will benefit me more than anything.

Here is the link to the DMHC contact page. The DMHC will fine Pacificare like they did recently when they fined Blue Cross $200,000.00 for recinding someone's policy.

Thanks again for your help,

SBD
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USAFE5
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Joined: 23 Aug 2004
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Location: Reno Nevada

PostPosted: Sun Oct 15, 2006 10:22 pm    Post subject: Reply with quote

I work for a small business and we have pacificare as our provider. Our policy is due to renew and guess who isn't going to be renewed??

My hubby and I are currently covered through Pacificare at his job and unfortunatly I can't change that this renewal but I will on the next one ( I have just had gastric bypass and the program we are on covers my 1st year of follow up care).
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SBD
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Joined: 19 Aug 2004
Posts: 1022

PostPosted: Mon Oct 16, 2006 2:04 am    Post subject: Reply with quote

USAFE5 wrote:
I work for a small business and we have pacificare as our provider. Our policy is due to renew and guess who isn't going to be renewed??

My hubby and I are currently covered through Pacificare at his job and unfortunatly I can't change that this renewal but I will on the next one ( I have just had gastric bypass and the program we are on covers my 1st year of follow up care).


I'm suprised they even covered it. I have read a few nightmares about coverage for this surgery and Pacificare.

SBD
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USAFE5
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Location: Reno Nevada

PostPosted: Mon Oct 16, 2006 2:21 am    Post subject: Reply with quote

he is federal and as it is a procedure covered by medicare they have to cover it too.
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